We know how important communication is in tourism, and especially in family accommodation where the hosts become the ambassadors of our tourism and the most important feature and what distinguishes the hosts from the landlords, is communication and attitude towards the guest. The hosts in the family accommodation greet the guests, hang out with them, give advice and have a different relationship with the guests than the classic renters who just give the key and see the guests in seven days when they leave. I would only add that such actions should be related to the hosts in the family accommodation who are in some quality label. In Istria we have Domus Bonus the label of the quality of family accommodation, which according to the data of the Tourist Board of Istria is in the phase of improvement and a new brand strategy is being prepared. Maybe then things like the one below would not happen to us, where we are ashamed. According to them, the picture published by the Facebook page Megatroll Split was taken at the Split airport, and shows a driver waiting for a guest with the name Kind regards. Simple, efficient and without a lot of intelligence. This raises the quality of the entire destination in the long run, because in addition to the fact that the hosts can communicate better with the guests, they can also recommend the best places. The registration fee for the course lasting 30 teaching hours was HRK 200,00 per student, while the remaining amount was paid to the full cost by the Tourist Board. Forty people successfully took the courses and completed them, and the goal of the education is to raise the quality of work with guests and their satisfaction and better tourist results. An excellent simple example of how to directly raise the quality of the destination and family accommodation comes to us from Rovinj. The Tourist Board of the city of Rovinj has moved to a new space Source: FB Megatroll Split Namely, the Tourist Board of Rovinj-Rovigno in cooperation with the Public Open University of Rovinj-Rovigno organized foreign language courses (Italian, German and English) adapted to private accommodation for Rovinj citizens – natural persons, who are registered as providers of catering services in the household to ensure better, more efficient and better communication with potential guests. Cover photo: Pixabay.com The driver waiting for guests at Split airport, apparently just copied the last part of the email which obviously seemed to him like the name and surname of the guest who will land in Split and who needs to be picked up at the airport.
The previous location was replaced by the Rovinj Tourist Board with a newly renovated and modern office and a spacious attractive information point consisting of a reception area and an exhibition space where all promotional materials of the destination are on display for free choice, guests from the Rovinj Tourist Board and add: Of course, the basis is English, and other languages in accordance with arrivals in a tourist destination or strategic development towards a new market. Any comment is redundant… Thus, each tourist community has the resources and can organize a free course for their hosts in family accommodation, of course only if they care about quality and strategic development. These are the basics and the first steps, without any cleverness, but again a rare occurrence in our destinations. As much as it can be fun to watch two people who don’t speak the same language try to understand each other with their hands and feet, yet don’t vote like a seagull on the cover, talk to your guests to understand you. Knowledge of the language, at least English, is the first prerequisite for tourism. “The new location of the office is special because in the past the bridge connected the island with the mainland, and the remains of the old city walls are now part of the space where the new office of the Tourist Board is located. The attractiveness of the busiest location is also defined by the fact that six streets and two squares merge on Trg na mostu, which will make the office more accessible to many guests and citizens. ” The design and decoration is signed by the architect and interior designer Antonio Balzareno from the Pula studio Fabrika doo, who decorated the bright and airy space with natural materials and decorated it with old historical photographs of Rovinj. Photo: Rovinj Tourist Board After several decades of business at the Pina Budicina Coast location, the Rovinj-Rovigno Tourist Board has moved to new premises, at Trg na mostu 2 (near the Rovinj-Rovigno City Museum).
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